Identify opportunities; enhance your customer experience
When companies are unable to see their customers in a single view, resultant interactions are often impersonal, disjointed, outdated and suboptimal.
With a unified view of customers, Atlas empowers people to deliver outstanding customer experiences. Atlas:
Unifies customer data and interactions stored in separate tools, improving data quality.
Provides fast, easy access to a 360-degree view of customers, helping your team deliver exceptional customer service.
Saves hours spent researching and collating information, increasing productivity.
Increases win ratios on bids.
Delivers a holistic view of the customer, enabling your team to identify and capitalize on opportunities.
Better knowledge equates to first-class customer service
Atlas unifies customer data from multiple systems – your CRM, ERP, business productivity tools, documents and even conversations in Microsoft Teams – and enhances it with knowledge and insights from around the business and external sources.
With fast, easy access to aggregated data and related knowledge, cross-functional teams can now proactively identify opportunities and provide informed, enhanced customer service.
Premium customer experience with Atlas
Unified customer view
Atlas collates information that sits in separate silos such as CRMs, documents, external insights and Microsoft Teams.
Identify opportunities
Atlas provides relevant, contextualized information to customer-facing employees, equipping them to provide proactive customer service.
Comprehensive customer hub
Atlas provides a single, collaborative workspace where employees find everything they need about the customer, including CRM data, experts, external insights and more.
More winning bids
Utilizing the best of Microsoft technology, Atlas streamlines bid management, increasing bid quality and win ratios.
Time savings
Atlas provides fast access to accurate information, reducing the time spent on researching and collating information by at least 20%.
Increases customer satisfaction
With fast access to accurate information your people can provide a more comprehensive customer experience, increasing customer satisfaction.
What our customers say
We need to ensure our employees on the frontline have all of the information they need to deliver a successful service.
Thomas Harmeyer Executive Vice President at TOKIO MARINE HCC
We see staff being more engaged through Atlas, which we [can] track by seeing that they are better equipped and able to deal with any and all challenges.
With this platform [our employees] will be better equipped to converse with agents, brokers and policy holders about the company, with the tools they need at hand.
Thomas Harmeyer Executive Vice President at TOKIO MARINE HCC
