Atlas by ClearPeople, has a remarkable track record of customer satisfaction, consistently maintaining a CSAT score between 95% and 100%. This level of excellence doesn’t happen by accident—it’s the result of our Success Team’s commitment to delivering world-class service and exceptional support. But what’s the secret behind the success of Atlas? Why do our clients consistently rate us so highly?
A customer-centric approach
The success of Atlas is built on a foundation of trust, expertise, and a customer-first mentality. Our core values shape every interaction we have with our clients - from the beginning of the client journey to ongoing support, we ensure that every client feels heard, valued, and empowered.
The success of any platform starts with how well it’s implemented, and our Atlas Implementation team plays a critical role. With expert Implementation Consultants and Atlas Technical Consultants, this team ensures that Atlas is configured according to the unique needs and goals of each client. They approach each implementation with a mindset of “Make it happen”, ensuring every task is executed flawlessly, on time, and with precision.
Our “People First” value shines here. Our team works closely with clients, taking the time to understand their business goals, challenges, and aspirations. This personal approach ensures that Atlas is set up in the best possible way for every client. Through training and consultations, we equip them with the knowledge to maximize their use of the platform, ensuring they are set up for long-term success.
Once Atlas is live, our Customer Support team takes over to ensure clients get the most out of the platform. Each client is assigned a dedicated Customer Success Agent (CSA), who becomes their trusted point of contact for any questions or concerns. But it’s not just about resolving issues—it’s about delivering proactive support and guidance to help clients stay ahead of the curve.
Our “Integrity at our core” value is at play here, as our CSAs consistently provide honest, reliable advice and solutions. Whether they are helping clients navigate a technical issue or introducing them to new features, our team is transparent, dependable, and always focused on delivering value. Their goal is to make sure clients are never left in the dark, giving them the tools and knowledge they need to thrive.
The continuity of our team is a key factor in the quality of service we provide. Our “One Family” value is embodied through the long-term relationships our Success team builds with clients. Having team members who have been with us for years allows us to deliver highly personalized, expert support. Our agents know the ins and outs of each client’s needs, and they are empowered to support them in ways that truly matter.
At ClearPeople, we know that challenges are inevitable. However, we also know that it’s our “We Love What We Do” attitude that allows us to rise to any occasion. The Success team is constantly looking for opportunities to go above and beyond, ensuring that our clients feel supported in every way possible. Whether the issue is related to Atlas or not, our team’s “whatever it takes” mentality ensures that no challenge is too big or small to be addressed.
This proactive mindset is rooted in our “Always Adventurous” value. The Success team is not afraid to explore creative solutions, take on new challenges, and push boundaries to ensure client success. When problems arise, we approach them with curiosity and determination, eager to find the best possible solution for each client’s unique situation.
As the Head of the Success Department, I couldn’t be prouder of the incredible work that our Success team does every day. The foundation of our success is clear: a combination of deep expertise, long-term relationships, and a collaborative, customer-first approach. But what truly sets us apart is how our core values guide every decision and action.
Our “One Family” approach is evident in the strong sense of camaraderie within the team. Our Success agents, consultants, and technical experts work together seamlessly, pooling their expertise to deliver outstanding service to our clients. We are united by a shared purpose—to help our clients succeed, and this unity drives our high customer satisfaction rates.
Atlas's success is not just about a great product; it’s about the people behind it. The Success team is the driving force behind our exceptional customer satisfaction. Their expertise, commitment to excellence, and shared values are the cornerstone of our ongoing success.
The reason Atlas continues to be so successful is because we put our clients first in everything we do. We embody our core values—People First, Make it happen, Integrity at our core, We Love what we do, Always Adventurous, and One Family—and this ensures that every client is supported and empowered to achieve their goals.